Cleaning Depot push-to-call
Tel: +359 884 92 44 49 Email:

We Deliver to Greece and Romania within 2 days

Working hours (GMT +03: 00): Monday - Friday from 09:00 to 17:30

I. GENERAL TERMS AND CONDITIONS for the purchase and sale of goods through an e-commerce website


General conditions of the contracts for purchase – sale at a distance within the meaning of the Consumer Protection Act between KAMAK EOOD, registration in the city of Sofia, UIC 831464647, with registered office and address of management Sofia, 4 Cherni Vrah Blvd. below for brevity SUPPLIER, on the one hand,
on the other hand – the person who has agreed to these General Terms, hereinafter referred to as USER, in connection with the ordering and purchase of the goods offered through the online store
Article 1. The Provider provides the User with the opportunity, in compliance with these General Terms and Conditions, to purchase the goods offered in the e-shop “Kamak” EOOD.
Art.2. The provider publishes at:

– description of the main characteristics and image of each product, according to the information provided by the manufacturer; – the selling price, including VAT, as well as a tariff for the value of postage, courier or transport costs, not included in the price of the goods related to their delivery; – information on the methods of payment, delivery and performance of the contract; – the right of the User and the conditions and the manner of its exercise to withdraw from the contract and the conditions under which the goods may be returned, except for the cases under the Consumer Protection Act; – the period for which the offer and price remain in force; – the minimum duration of the contract – in the case of contracts for permanent or periodic supply of goods or services; – any other information that the supplier is obliged under Bulgarian law to provide in a timely manner to the User before purchasing the goods from the User.
Art.3. The contract with the Provider for distance selling is concluded after a valid application submitted by the User. An application received and confirmed by the Provider shall be considered a validly submitted application, in the sense of these General Terms and Conditions.
Art. 4. In order to receive the right to make valid orders for the purchase of goods offered at, the User must fill in the electronic registration form located on the Internet address – When filling in the electronic registration form, the User is obliged to provide the required and correct data, as well as to update them within seven days of their change. The user guarantees that the data provided during the registration process are correct, complete and accurate and will change them in a timely manner if the latter changes. In case the User provides incorrect data or changes in the term under the previous paragraph are not reflected, the Provider has the right to stop immediately and without notice the maintenance and access of the User to his account. Before making the statement, the User is free to correct the information entered by him in the registration form.
Art.5. By the act of registration or by sending a request through the e-shop, the User expresses “online” consent to these General Terms and Conditions, which is considered bound by their clauses. From the moment of binding the User with the provisions of these General Terms and Conditions, the possibility arises for the same to make valid orders for the purchase of goods offered through
Art.6. The user gets access to the form for submitting orders for the purchase of the offered goods after entering a valid username and password at the relevant places on the website and pressing the virtual button “LOGIN”. The submission and execution of an order is carried out by successively performing the following actions: determining the type and size of the goods and confirming the type and size of the goods by pressing the virtual button “Add to cart”, marked against the product, followed by determining the quantity of the goods and the method of payment and confirmation of the order by pressing the virtual button “Order”, indicated immediately below the virtual buttons for the quantity of the goods and the method of payment. When ordering, the e-shop notifies the User of the order. registration email address. A representative of the store takes action to contact the User in order to specify the time of delivery of the ordered goods. In case of incomplete, incorrect or wrong address and / or telephone number when submitting the application, it is considered invalid and the Provider is not obliged to fulfill it. The order binds the Provider from the moment of confirmation of the validity of the order by the contacted Representative of Kamak e-shop and User, who submitted and executed the specific order, preceded by confirmation by the e-shop representative of the availability of the ordered goods.
Art.7. All prices are in Bulgarian levs, VAT included. The indicated prices of the individual goods are for the respective number and do not include the delivery costs. When making valid orders for a certain number of goods and paying the price of the ordered goods, which number is specified by agreement between the Representative of the e-shop and the User who submitted and executed the specific orders, the cost of delivery of goods remains at the expense of the User.

Art.8. The price under the previous article and the delivery costs can be paid in any of the following ways: cash on delivery, bank transfer or otherwise agreed between the User and a Representative of the e-shop, as the User undertakes to pay the sale price purchased by goods, as well as postage, courier or transport costs not included in this price related to its delivery.

Art.9. The goods ordered for purchase are delivered with appropriate according to its type packaging and transport to the delivery address specified by the User within a sufficient period according to the circumstances, agreed between a Representative of the e-shop “Cleaning Depot” and the User.
Art.10. The goods are delivered to the delivery address of the User or to a third party – a representative of the User, who accepts and confirms the receipt of the same on behalf of the User. Upon delivery of the goods, the User or the third party – a representative of the User sign the accompanying documents, serving as confirmation of delivery of the goods.

Art.11. The Supplier undertakes: to transfer to the User the actual power of the purchased goods after receipt by the Supplier or his representative of the purchase price of the specific goods; to deliver in time the goods ordered for purchase; to take due care to perform its duties.
Art.12. The supplier has the right to:

  • place electronic links to other Internet sites and resources for the sale of goods and provision of services by third parties, including electronic links pointing to other websites and in the user profile;
  • to send to the User a newsletter, for the receipt of which the User has subscribed;
  • collect and use information about its users when they register, which may include name, surname, surname, address, occupation, gender, age group, telephone, e-mail address for correspondence and any other information provided by registration and any other that is entered or provided when ordering, receiving or using the services provided by the provider, participating in promotions, raffles and competitions, filling out questionnaires, questionnaires, forms, etc., and the Provider will use it in compliance with Personal Data Protection Act.

Art.13. The supplier:

  • takes care that the information in the store is always kept true and up-to-date, but does not guarantee its reliability and completeness;
  • is not responsible for failure to provide access to the store, as well as for failure to process or not timely processing of purchase orders in the event of circumstances beyond its control – cases of force majeure, accidental events, problems in the global Internet;
  • does not guarantee that access to the store will be uninterrupted, timely, secure and free from errors, as far as it is beyond its capabilities, control and will;
  • insofar as it does not have the ability to change, control or otherwise affect the quality and suitability for use of the goods ordered by the User is not responsible for their compliance with applicable regulatory requirements and their qualities;
  • is not liable for damage caused to software, hardware or telecommunications equipment, or for loss of data resulting from materials or resources sought, downloaded or used in any way through it;
  • insofar as it does not have the objective possibility and obligation and does not control the Internet pages and resources that have become accessible through the electronic links placed in the store and in the user profile;
  • is not responsible for the illegal nature of the content and materials located on these websites and resources;
  • is not liable for damages and lost profits resulting from the use, access or inaccuracy of these materials and content;
  • does not have the obligation and the objective ability to control the way the User uses the store.

Art.14. The user undertakes:

  • to indicate exact and valid telephone number, delivery address and e-mail address for correspondence;
  • to pay the price of the goods ordered by him;
  • to pay the delivery costs, except in cases where the delivery costs remain at the expense of the Supplier;
  • to receive the goods;
  • take all care and take the necessary measures, which are reasonably necessary, in order to protect your password;
  • not to disclose to third parties his password and the answer to the secret question and to notify the Provider immediately in case of illegal access to his user profile, as well as in case of probability of such;
  • in view of the specifics of the Internet protocols and the security in the protection of the password data, to terminate the session during which he has logged in to his user profile by pressing the virtual button “exit”;
  • not to submit fictitious or invalid applications or other false information. The user is fully responsible for the protection of his password, as well as for all actions performed by him or by a third party through its use.
    Art.15. The user has the right to:
  • online access to the Provider, in compliance with the conditions and requirements for access, except in the event of circumstances beyond the control of the Provider – cases of force majeure, accidental events, problems in the global Internet;
  • online access and correction of your personal data;
  • to withdraw from the contract and return the delivered goods within 10 (ten) days from the date of receipt of the goods by the User, in compliance with legal requirements / Law on Obligations and Contracts, Consumer Protection Act /. The conditions for returning the goods are published by the Supplier at;
  • to receive in full the amounts paid by him, in cases of undue payment;

Art.16. The user undertakes:

  • comply with the terms and conditions for filing complaints and requests for replacement of ordered goods, terms and conditions published on the website e-commerce and declare that it is considered bound by these terms and conditions
  • to observe the Bulgarian legislation, the present General Terms and Conditions, the Internet ethics, the rules of morals and good manners;
  • not to infringe another’s property or non-property rights, including intellectual property rights;
  • to immediately notify the Provider of any case of committed or discovered violation when using the store;
  • not to interfere with the proper functioning of the system, including, but not limited to, not to frustrate the identification procedure of another user, not to provide access beyond its provision, not to prevent other users from using the store;
  • not to extract by technical means or in a technical way information resources or parts of information resources belonging to the databases located in the store and thus not to create its own database in electronic or other form;
  • not to impersonate another person or a representative of a legal entity or a group of people whom he is not authorized to represent, or in any other way to mislead third parties about his identity or belonging to a certain group of persons;
  • not to commit malicious acts within the meaning of these

General terms.
In case of non-compliance with the obligations, the Provider has the right to immediately and without prior notice to suspend the access of the User and third parties to his user profile, as well as the right to compensation for all damages and lost profits, which are a direct and immediate consequence. paragraph by the User. In these cases, the Provider has the right to refer to the competent state authorities to establish the relevant violation.
Art.17. In case of non-fulfillment by the User of any of his obligations described in these general terms and conditions, the Provider may take action to deactivate the user profile and delete the password to access the same.
Art.18. The user can request the deletion of his account at any time. In this case, the deletion is made only after the execution of all validly submitted orders and the respective payment of the due price and delivery costs.
Art.19. The registration is terminated and the User’s profile is deleted in case of any of the following circumstances: termination of the activity by the Provider; termination of the maintenance of the store; by giving one week’s notice to the other party, in case of non-fulfillment of its obligations under the contract or in other cases provided by law.
Article 20 The User is obliged to indemnify the Provider and all third parties for all damages and lost profits, including any costs and paid attorney’s fees, paid compensation, office expenses incurred as a result of claims by third parties in connection with the failure of the User under this contract, violation of Bulgarian law, applicable foreign laws, these Terms and Conditions, good manners and / or Internet ethics. The User is obliged to indemnify the Provider for all damages caused by third parties to whom he has provided his password when using the same.
Art.21. The parties declare that in case of invalidity of certain parts of these General Terms and Conditions, this will not invalidate these General Terms and Conditions, and the individual invalid clauses will be considered replaced by law by mandatory rules of law.
Art.22. All disputes between the parties shall be settled in a spirit of understanding and good will. In the event that no agreement is reached, all unresolved disputes arising out of or relating to the contract between the parties, including disputes arising out of or relating to its interpretation, invalidity, performance or termination, as well as disputes to fill in gaps in the contract or its adaptation to new circumstances will be allowed in court by the competent court in the city of Sofia.


Art.23. The written form is considered complied with by sending an e-mail, clicking an electronic button on a page with content that is filled in by the User or marking in a field on the website of the Provider and the like, as long as the statement is technically recorded in a way that allows be played.
For the purposes of these General Terms and Conditions, the following terms and expressions used in these General Terms and Conditions have the following meaning:
“Website” is a separate place on the global Internet, accessible through its unified address (URL) via HTTP, HTTPS or other standardized protocol and containing files, programs, text, sound, picture, image or other materials and resources.
“Website” is an integral and separate part of a website. is an e-commerce website – for the sale of goods at a distance, which are delivered after their explicit request by the User.
“User” is a natural person who has reached the age of 18 or a legal entity that is registered in the Republic of Bulgaria and has agreed to these General Terms and Conditions.
“User profile” is a separate part of the site, containing information about the User, provided by him during his registration and stored by, and access to the user profile is carried out by entering a username and password. The User profile allows the User to view and edit the data entered during registration, entries in the address book, to have access to information about all their requests to purchase goods from the e-commerce store to change their access password, to subscribes, respectively to unsubscribe, to receive an information bulletin, etc.
“Username” is a unique code of letters and / or numbers (his current e-mail address) chosen by the User, by means of which he is individualized in
“Password” is a set of symbols chosen by the User, which together with the username individualizes the same and gives him the opportunity to make valid requests for the purchase of goods and services offered in
“Bulletin” is a regularly distributed publication on topics that may be of interest to the subscriber to receive the publication.
“Packaging” are containers and any other devices or materials that are suitable to perform the function of containing and storing various goods offered directly to the User.
“Sale price” is the final price per unit or for a certain quantity of goods or services, including value added tax and all additional taxes and fees.
“Accidental event” is an unforeseen circumstance of extraordinary nature at the time of concluding the contract, which makes its implementation objectively impossible.
“Electronic link” is a link marked on a specific Internet page, which allows automated redirection to another Internet page, information resource or object through standardized protocols.
“Information system / System” is any individual device or set of interconnected or similar devices, which in the execution of a particular program provides, or one of the elements of which provides, automatic data processing.
“IP Address” (“IP address”) is a unique identification number that associates a computer, website or resource of the User, in a way that allows their localization in the global Internet network.
“Commercial communications” are advertising or other communications representing, directly or indirectly, the goods, services or reputation of a person engaged in a trade or craft business or in a regulated profession.
“Malicious actions” are actions or omissions that violate Internet ethics or cause harm to persons connected to the Internet or associated networks, sending unsolicited mail (unsolicited commercial messages, spam, junk mail), overflow of channels (flood), gaining access to resources with foreign rights and passwords, use of deficiencies in the systems for their own benefit or hacking, performing actions that may qualify as industrial espionage or sabotage, damage or destruction of systems or information files (crack ), sending “Trojan horses” or causing the installation of viruses or remote control systems, disrupting the normal operation of other Internet users and associated networks, performing any actions that may qualify as a crime or administrative violation under Bulgarian legislation or other applicable law.

The General Terms and Conditions may be changed unilaterally by the Provider, who after making the changes is obliged to notify the User by sending an e-mail and / or publishing a notice in a prominent place on the website. The changes in the General Terms and Conditions do not affect the relations between the User and the Provider, which arose with a valid application for purchase of goods submitted before the notification.
The provisions of the current legislation in the Republic of Bulgaria shall apply to the unsettled issues.


The personal data protection policy of KAMAK EOOD refers to the use of the online store and enters into force on 25.05.2018.


Online store is owned by KAMAK EOOD, UIC 831464647, with registered office and address of management: Sofia 1303, 103 Ovche Pole Str. And is managed by the Company in accordance with the Personal Data Protection Act and Regulation (EU ) 2016/679 of the European Parliament and of the Council of 27 April 2016. Privacy Policy.

The protection of personal data is of the utmost importance to us. This Policy aims to inform you about the way we process your personal data as an administrator, as well as your rights. We strive to be as transparent, clear and specific as possible in the information regarding the processing of your personal data.


KAMAK Ltd. collects, uses, stores and processes your personal data, which are necessary for the Company to perform its commercial activities related to the management of our e-shop and your profile in it.

KAMAK Ltd. is an administrator of personal data regarding your data, as Customers of our e-shop, based on the following:

  • Your consent as a customer
  • Compliance with our legal obligations
  • For the purposes of the legitimate interest of KAMAK EOOD

Purposes of personal data collection:

  • Individualization of the buyer, as a party to the contract
  • Manage your account in our online store
  • Manage your purchases
  • Accounting purposes
  • Sending information messages after explicit consent of the Client
  • Statistical goals


When collecting, processing and storing your personal data KAMAK Ltd. observes the following principles:

  • legality, good faith and transparency
  • compliance with the purposes of processing and minimizing the data collected
  • accuracy and timeliness
  • limitation of storage in order to achieve the objectives
  • confidentiality of processing and ensuring an appropriate level of protection of personal data

In the processing and storage of personal data, KAMAK Ltd. may process and store personal data in order to protect its following legitimate interests:

  • fulfillment of its obligations to the National Revenue Agency and other state or municipal bodies

KAMAK Ltd. does not sell your data to other companies or individuals.


  • when creating an Account, registering on our website, purchasing a product, concluding a contract – your names, email address, delivery address of the ordered goods
  • to control access and identify your account – email address and password
  • for payment and protection of your data related to payment – e-mail address, customer number, telephone number, invoice address, delivery address, method of payment, purchase amount and frequency of purchases
  • for issuing and processing an invoice – your names, invoice address, delivery address, e-mail address, method of payment, payment amount, date of purchase
  • in case of complaints – your names, telephone number, e-mail address, document number for purchase of goods, delivery address, information about the complaint

KAMAK Ltd. does not collect, process and store the following personal data: racial or ethnic origin; political, religious or philosophical beliefs, or trade union membership; genetic and biometric data, health data or data on sexual life or sexual orientation.

The personal data that KAMAK EOOD collects, processes and stores are collected by the persons to whom they refer.


We store your personal data for the period necessary to fulfill the purposes described in this Privacy Policy, unless the purposes of tax and accounting reporting are required to keep it for a longer period.

Orders in our e-shop will be anonymized, not deleted. Anonymization means that the personal data of the buyer (Names, Real Address, Email Address, IP Address) will be irrevocably replaced by the inscription GDPR-DD-MM-YYYY. We keep the country, district, city, and zip codes for customers and orders because they do not identify any specific person.


  • to check the accuracy, completeness and timeliness of the information by logging in to your account in our online store
  • right of access to your personal data
  • the right to request the appropriate correction, deletion or blocking of your personal data
  • right to data portability in a structured, widely used and machine-readable format
  • the right to object at any time to the processing of your personal data when there are legal grounds for doing so
  • the right to refuse processing of your personal data for the purposes of receiving an e-newsletter and other marketing communications, etc.
  • right to complain to the Data Protection Commission if you believe that your data protection rights have been violated

If you want to exercise your rights or refuse to receive the e-newsletter and other marketing communications, you can contact us by sending a message to or by sending a letter to the postal address: Sofia 1303, 103 Ovche Pole Street, KAMAK Store.


Cookies are small files of information that are stored in your internet browser (data on language used, connection time, web pages visited) or hard disk when visiting the site. By visiting our website or e-shop, you accept the use of cookies. Our website uses cookies to facilitate your navigation.

You can set your internet browser so that it does not save cookies or delete already saved cookies.


KAMAK Ltd. may disclose certain personal information, such as: name, telephone number, actual delivery address, purchase amount, description of the purchased goods to strategic partners – courier and shipping companies with which we work to deliver the ordered goods. Personal information will be shared by us only for the purpose of customer service; it will not be shared with third parties for their marketing purposes.

We may disclose information about you:

  • at the request of state or public bodies
  • to protect our business
  • in case of reorganization, merger or sale of the company


KAMAK Ltd. takes the necessary precautions: administrative, technical and physical, in order to protect personal data that it collects, processes and stores from loss, theft, misuse, unauthorized access, disclosure, alteration, destruction.

The e-shop of KAMAK EOOD provides a coded link on all web pages on which personal information is collected.

The employees of KAMAK EOOD are obliged to protect the personal data they process in the performance of their official duties, are familiar with this Privacy Policy and observe all the principles described in it.



Address: Sofia 1592, Prof. Tsvetan Lazarov ”№ 2

Center for information and contacts – tel. 02 / 91-53-518

Reception – working hours 9:00 – 17:30


Web page:

Our partners


Quality guarantee

The management of the company pursues a policy of satisfying the requirements and expectations of customers in terms of nomenclature, quantity, delivery time and quality of the offered items..


KAMAK Ltd. has a well-equipped service base and a qualified engineering team. For all purchased machines we provide warranty and post-warranty service and timely delivery of spare parts and consumables.

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Shop and save by taking advantage of our monthly promotional offers.

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